Refund policy

For the exchange of non-faulty products, we offer a free exchange of the products with customers pay the shipping fee for sending the products to us and the new products.

For the return of non-faulty products, we will charge a 20% re-stocking fee of the products and shipping is not including in the return.

For faulty products and defective products, we offer full refunds for customers.

Step 1: Send an email to naturalspinsale@gmail.com quoting your order number and the exchange request.

Step 2: Customer service will evaluate your request and contact you for the return & exchange.

Note: Please write "Return products not acceptable" on the outside of the package to avoid any custom tax (import tax) that may bill to the sender if you return & exchange from outside of Canada.